ServiceNow (NOW) financials
ServiceNow revenue and earnings by year
ServiceNow's revenue was $13.3 billion in the fiscal year to December 31, 2025, up 20.9% from the year before. Net income was $1.75 billion, 13.2% of revenue. Since the fiscal year to December 31, 2016, revenue has grown 28.5% a year on average.
Fiscal years, each labelled by the calendar year it ended in.
Income statement, the last 10 fiscal years
| Fiscal year to | Dec 2025 | Dec 2024 | Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 | Dec 2019 | Dec 2018 | Dec 2017 | Dec 2016 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 13.3 | 11.0 | 9.0 | 7.2 | 5.9 | 4.5 | 3.5 | 2.6 | 1.9 | 1.4 |
| Revenue growth | 20.9% | 22.4% | 23.8% | 22.9% | 30.5% | 30.6% | 32.6% | 36.0% | 37.9% | — |
| Gross profit | 10.3 | 8.7 | 7.1 | 5.7 | 4.5 | 3.5 | 2.7 | 2.0 | 1.4 | 1.0 |
| Gross margin | 77.5% | 79.2% | 78.6% | 78.3% | 77.1% | 78.2% | 77.0% | 76.1% | 73.9% | 71.3% |
| Operating income | 1.8 | 1.4 | 0.8 | 0.4 | 0.3 | 0.2 | 0.0 | -0.0 | -0.1 | -0.4 |
| Operating margin | 13.7% | 12.4% | 8.5% | 4.9% | 4.4% | 4.4% | 1.2% | -1.6% | -3.4% | -27.5% |
| Net income | 1.7 | 1.4 | 1.7 | 0.3 | 0.2 | 0.1 | 0.6 | -0.0 | -0.1 | -0.4 |
| Net margin | 13.2% | 13.0% | 19.3% | 4.5% | 3.9% | 2.6% | 18.1% | -1.0% | -6.1% | -29.8% |
| Diluted EPS | $1.67 | $1.37 | $1.68 | $0.32 | $0.23 | $0.12 | $0.64 | -$0.03 | -$0.14 | -$0.51 |
| Free cash flow | 4.6 | 3.4 | 2.7 | 2.2 | 1.8 | 1.4 | 0.9 | 0.6 | 0.5 | 0.1 |
Diluted EPS is stated in today's shares (adjusted for every split since). Quarterly statements and the income statement as a flow chart are in the app: open NOW in Markets.
How ServiceNow makes money
Revenue by segment in the quarter to September 30, 2026, as the company reports it.
| Segment | Revenue | Share |
|---|---|---|
| License & Service | $3.99B | 97.1% |
| Technology Service | $118M | 2.9% |
See also: NOW valuation and P/E history · NOW returns
No forecast, no recommendation. This page describes ServiceNow from published data; it is not advice to buy, sell or hold any security.
Figures as of the close on Oct 30, 2026 unless a row says otherwise. Prices are split adjusted; returns include dividends reinvested. Data may be delayed. See the disclaimer and how TrendArc works.